Shipping Policy

Terms & Conditions 

NOTICE: This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (“Products”) listed on our website visore-x.com or any of our mobile applications (apps) (“Platform”) to you. You should read these terms and conditions carefully before ordering any Products from our Platform. Please note that by ordering any of our Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

 

1 INFORMATION ABOUT US

Registered office:

VISORE LAB Ltd. (“VISORE X”),
Samstagernstrasse 64c,
CH-8832 Wollerau
contact@visorelab.com
www.visorelab.com,
CHE-397.302.512 VAT 

 

2 YOUR STATUS

2.1 You are the purchaser of the Products subject to the conditions of the Contract.

2.2 By placing an order through our Platform, you warrant that:

2.2.1 you are legally capable of entering into binding contracts; and

2.2.2 you are at least 18 years old.

 

3 HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

3.1 The following terms and conditions govern the offer and sale of Products on our Platform. Please read these terms and conditions carefully before ordering any Products. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions (“Contract”). 

3.2 The Contract will include only those Products whose dispatch we have confirmed in the dispatch confirmation (“Dispatch Confirmation”). We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

 

4 OUR STATUS 

4.1 VISORE X is the seller of the Products subject to the conditions of the Contract. However, please note that in exceptional cases, if indicated accordingly on the Platform, we accept orders as agents on behalf of third party sellers. In the latter case, the resulting legal contract is between you and that third party seller and not with VISORE X, and is subject to the terms and conditions of that third party seller only, which they will advise you of directly. In such case, you should carefully review their terms and conditions applying to the transaction.

4.2 We may also provide links on our Platform to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers through our Platform, or from companies to whose website we have provided a link on our Platform, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you or inform you on the Platform when a third party is involved in a transaction,. Your customer information may be disclosed to third party sellers (if any), brands, producers, retailers and/or other third parties involved in the sale and distribution of Products as described in the Privacy Policy here.

5 CONSUMER RIGHTS

5.1 If you are contracting as a consumer and if you are residing in a country of the European Union (where the Products shall be shipped to), you may cancel a Contract at any time within fourteen (14) days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.

5.2 To cancel a Contract, you must inform us in writing. You must also return the Products to us immediately (informing us in writing of your intention to return the Products prior to postage). Failure to inform us in writing of your intention to return the Products prior to postage may result in a delay in the process under clause 9.

5.3 Upon us receiving notification of your intention to return the Products, we shall contact you with further instructions on how to proceed with your return.

5.4 You must return the Products in the same condition in which you received them and at your own cost and risk (we recommend that the Products be returned via recorded and/or special delivery). The returned Products should be in their original packaging, in unused and resalable condition and should be accompanied by all corresponding order details. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

5.5 You will not have any right to cancel a Contract for the supply of any Products constituting underwear/lingerie, food & beverage. 

5.6 Details of this statutory right (if any), and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your statutory rights (if any)

6 AVAILABILITY AND DELIVERY

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

7 RISK AND TITLE

7.1 The Products will be at your risk from the time of delivery.

7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. VISORE X shall be entitled to make a corresponding entry in the retention of title register.

8 PRICE AND PAYMENT

8.1 The price of any Products will be as quoted on our Platform from time to time, except in cases of obvious error.

8.2 These prices include VAT (whenever applicable) but exclude delivery costs, which will be added to the total amount due.

8.3 Prices are subject to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

8.4 Our Platform contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Platform may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where the correct price of the Products is less than our stated price, we will charge the lower amount when dispatching the Products to you. If the correct price of the Products is higher than the price stated on our Platform, we will normally, at our discretion, either contact you for instructions before dispatching the Products, or reject your order and notify you of such rejection.

8.5 We are under no obligation to provide the Products to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

8.6 Payment for all Products must be by credit or debit card. We will not charge your credit or debit card until we dispatch your order.

 

8A PROMOTIONS AND CODES

VISORE X occasionally offers promotional codes to loyal customers.
When attempting to apply these codes, please note that some conditions apply: 

8B.1 The promotional codes have no monetary value, are non-transferable, non-exchangeable and cannot be converted into currency.

8B.2 Products previously discounted (i.e sale Products) may not be eligible for further discount, unless stated otherwise.

8B.3 For orders containing multiple Products, the discount provided will be distributed amongst all eligible Products, unless stated otherwise.

8B.4 Discounted Products returned to VISORE X will be refunded in the amount paid and not the original value of the Products(s).

8B.5 Some promotional codes may only be eligible when spending over a specific threshold. If you later decide to return part of your order and the new total order value falls below the mentioned threshold, you will no longer be eligible for this promotion and the total refund value will be recalculated accordingly.

8B.6 If a code is invalid or expired, a replacement will not be issued.

8B.7 Only one code may be applied per order.

VISORE X reserves the right to modify or terminate a promotion at any time. 

Additional terms and conditions may apply to individual promotions from time to time, and VISORE X will advise you of those where applicable. 
Sign up for our newsletter and follow us on Instagram to find out about the latest promotions and sales. 
For more information on how VISORE X use your personal data, including for the purpose of administering promotions, please refer to VISORE X Privacy Policy here

8B PRIVATE SALE

8C.1 Private Sale promotions are made available to selected customers. 

8C.2 These promotions are only applicable to select merchandise marked “Private Sale” and cannot be used in conjunction with any other Products that is already on sale, or any applicable rebate, discount offer, or promotional code, unless stated otherwise. 

8C.3 Offer can be terminated, changed, or extended at VISORE X's discretion. 

8C.4 Offer applicable for eligible customers who have received the Private Sale invitation. 

8C.5 This offer can only be redeemed online. Please note that this offer is not applicable to purchases made at the VISORE X store. 

8C.6 VISORE X reserves the right, at its sole and absolute discretion, to refuse or cancel any order for reasons related to fraud, abuse, or for any other reason. 

10 OUR LIABILITY

10.1 We warrant to you that any Products purchased from us through our Platform are of satisfactory quality and reasonably fit for all the purposes for which Products of the kind are commonly supplied.

10.2 Subject to clause 10.5, our liability for losses you suffer as a result of us breaking this Contract or otherwise is strictly limited to the purchase price of the corresponding Products you purchased.

10.3 Subject to clause 10.5, we are in no case and in no way responsible for any indirect losses or consequential damages, including but not limited to:

12 WRITTEN COMMUNICATIONS

When using our Platform, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our Platform. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirements that such communications be in writing. This condition does not affect your statutory rights